Sales Policy for Chipnapo

Effective Date: November 28, 2024

At Chipnapo, we are dedicated to providing high-quality footwear and an excellent shopping experience. This Sales Policy outlines the terms and conditions governing the sale of products on our website and in our store. By making a purchase, you agree to these terms.

1. Products and Pricing

  • Product Availability: All products are subject to availability. While we strive to ensure that our inventory is accurate and up-to-date, we cannot guarantee product availability at all times.
  • Pricing: All prices listed on our website are in U.S. dollars and may be subject to change without notice. Prices do not include shipping, handling, taxes, or any applicable duties.
  • Discounts and Promotions: Any promotional discounts or special offers are subject to terms and conditions specified for each promotion. Discounts are applied at checkout and are not transferable or redeemable for cash.

2. Order Process

  • Order Confirmation: Once you place an order, you will receive an order confirmation via email. This email serves as a summary of the products you have purchased and the total amount due. Please review the order details carefully.
  • Payment: We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other secure payment options. Payment will be processed at the time of order placement.
  • Order Processing and Shipping: Orders are typically processed within 1-2 business days. We aim to ship products as quickly as possible; however, delivery times may vary depending on location and shipping method selected. Shipping fees will be calculated at checkout based on the delivery address and shipping options you choose.

3. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including standard and expedited shipping. Shipping times vary depending on the method selected and the delivery destination.
  • Shipping Charges: Shipping costs are calculated at checkout and are based on the weight of the items purchased, the delivery address, and the shipping method chosen. Any applicable shipping fees will be added to the total order amount.
  • International Orders: For international shipments, customers are responsible for any customs duties, taxes, or import fees that may apply. Please check your country’s regulations before placing an order.

4. Sales Tax

Sales tax will be applied to orders as required by state and local tax laws. The applicable tax rate will be calculated at checkout and added to your total order amount.

5. Order Cancellations

You may cancel your order within 1 hour of placing it by contacting our customer service team at [email protected] or by calling (909) 940-6462. After this period, we cannot guarantee that the order will be canceled as it may have already been processed for shipment.

6. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how to return or exchange products, including eligibility requirements and instructions for processing refunds.

7. Customer Responsibility

By placing an order with Chipnapo, you agree to the following:

  • Accurate Information: You provide accurate and complete information for shipping and billing purposes.
  • Product Usage: You will use the products for their intended purposes and in accordance with any care instructions provided.
  • Review Orders: You are responsible for reviewing your order before completing the purchase to ensure the products, quantities, and sizes are correct.

8. Limitations of Liability

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately to initiate a return or exchange. Our liability is limited to the replacement or refund of the defective product.
  • No Warranty: We do not provide warranties for products beyond the manufacturer’s warranty, where applicable. Our liability for any claim is limited to the purchase price of the product.

9. Modifications to the Sales Policy

We reserve the right to modify this Sales Policy at any time. Any changes will be posted on our website, and the new policy will apply to all orders placed after the effective date of the changes.

10. Contact Us

If you have any questions or need assistance regarding your purchase, please contact our customer service team:

Chipnapo
120 Midway St Perris, California, United States
Phone: (909) 940-6462
Email: [email protected]
Website: chipnapo.com