Refund and Returns Policy for Chipnapo
Effective Date: November 28, 2024
At Chipnapo, we are committed to providing you with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund policy.
1. Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition with all tags, packaging, and labels intact.
- The item must be returned with the original receipt or proof of purchase.
- Shoes that have been worn or damaged by the customer are not eligible for return.
To initiate a return, please contact our customer service team at [email protected] or call us at (909) 940-6462. We will provide you with return instructions and a return shipping label.
Please Note: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect product.
2. Refunds
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping charges are non-refundable unless the return is a result of our error.
If you paid with a credit or debit card, please be aware that the processing time for your refund may vary depending on your bank or card issuer.
3. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Due to inventory availability, exchanges may require you to return the original item and purchase a new one.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team immediately at [email protected] or (909) 940-6462. We will provide you with a prepaid return label and issue a full refund or send you a replacement, depending on your preference.
5. Sale or Discounted Items
Items purchased on sale or with a discount are eligible for return under the same conditions as full-priced items. However, clearance items or final sale items are not eligible for return or exchange.
6. How to Return an Item
- Contact our customer service team via email ([email protected]) or phone to initiate the return process.
- Pack the item securely in its original packaging.
- Include the proof of purchase and any related paperwork.
- Ship the item back to us using the return label provided by our team.
We recommend using a trackable shipping service for returns to ensure your item reaches us safely.
7. Contact Us
If you have any questions or need assistance with your return, please don’t hesitate to contact us at:
Chipnapo
120 Midway St Perris, California, United States
Phone: (909) 940-6462
Email: [email protected]
Website: chipnapo.com
We are here to help and will do our best to resolve any issues to ensure your complete satisfaction.